Every once in a while you run across a piece of bureaucracy that is not only needed, but which does its job pretty well.
I called TCLEOSE today with a couple of questions about my peace officer's license, and was struck yet again by how courteous and helpful their small staff always is in helping me with finding out the information that I need. I've heard that their staff is around 20 people, managing the licensing, credentials, and certificates for:
74,913 Peace Officers
283 Reserve Licensees
2,366 Temporary Jailers
940 Temporary Telecommunicators
By my calculator's count, that's 111,392 police, jailer, and telecommunicator licenses that they keep up with. (Note: many of those licenses are redundant. It's not uncommon for a jailer to go to police academy and get his peace officer's license carried, and then also to occasionally work as a telecommunicator as well.)
Every time that I've talked to those people, they were able to get me the information that I needed, and were pleasant. Not just "human," but genuinely pleasant to deal with.
Look, so long as we're going to be licensing peace officers and jailers and the ilk, we'd better have training requirements and such. And if we're going to do that, then we've got to have people administering the licensing. So isn't it nice that these people, paid by taxpayers' dollars and licensing fees, are actually doing a decent job of it?
I may actually send an attaboy letter to their director, I'm so impressed.